- TradeRun’s delivery partner is limited to loads which can be transported via either; standard cars (up to 6 items @20kg each), or van/wagon/utility (items up to 25kg). Therefore, some restrictions apply.
- TradeRun will look to expand its operations to incorporate light utility utes and trucks into their delivery program to bring you a larger selection of products.
- A minimum order of $30, excluding cost of delivery, is required in order to purchase through our mobile app. This covers our operational costs and banking fees.
- Pricing is percentage based. We take a smaller commission as your buy list increases.
- The delivery is outsourced to our delivery partner and varies depending on customer locations relative to the supplier.
- The final invoice is inclusive of both the service fee and delivery charge, which is confirmed by each customer before any payment is made.
- Once the order has been delivered, an updated invoice will be supplied to the customer to reflect their purchase and delivery cost.
- TradeRun currently has 3 delivery options;
1) 2hour delivery: Guaranteed between 7am to 7pm
2) 4hour delivery: Available from 7am to 5pm
3) Same day delivery: Book up to 12pm, delivered by 5pm. Book until 2pm, delivered by 7pm. - We are available to register orders 24/7, however, we are subject to the supplier’s hours of operation.
(*) Delivery timeframe can differ depending on item availability and customer location.
- TradeRun’s first service offering does not include custom orders.
- In future app releases, TradeRun will look to incorporate a ‘request item’ button, where customers can recommend products to be included within the app.
- TradeRun integrates financial service provider Stripe to conduct all banking transfers.
- Stripe is the world’s leading payment platform who accepts all major credit cards.
- Each TradeRun transaction is guaranteed and secure from fraudulent activity.
- Customers can store several credit cards with TradeRun and customers will be asked to confirm the correct card for each transaction.
- Customer service representatives are available from 8am – 5pm, Monday – Friday.
- Future app updates will incorporate in-app chat functions to provide greater customer service.
- Returns are subject to the issuing supplier’s return policy.
- It is the responsibility of the customer to return any product(s) or item(s) to the correct supplier.
- Customers will be required to provide relevant invoices to match purchases with suppliers in case returns must be made.
- All refunds will be returned to the customers nominated bank account or credit card provided.
- Refund payments cannot be issued in-store and must be completed through TradeRun in order to satisfy accounting and book-keeping purposes.
- Email Us
info@thetraderun.com.au
