- TradeRun’s delivery partner is limited to loads which can be transported via either; standard cars (up to 6 items @20kg each), or van/wagon/utility (items up to 25kg). Therefore, some restrictions apply.
- TradeRun will look to expand its operations to incorporate light utility utes and trucks into their delivery program to bring you a larger selection of products.
- A minimum order of $150, excluding cost of delivery, is required in order to purchase through our mobile app. This covers our operational costs and banking fees.
- TradeRun provides the best possible price available for each product based on cost and delivery relative to the customer. App users may notice price variations, however, at check out the system will provide the lowest price with respect to supplier and customer locations.
- The delivery is outsourced to our delivery partner and varies depending on customer locations relative to the supplier.
- The final invoice is inclusive of both the service fee and delivery charge, which is confirmed by each customer before any payment is made.
- Once the order has been delivered, an updated invoice will be supplied to the customer to reflect their purchase and delivery cost.
- TradeRun currently has 2 delivery options;
1) Now – 2 hour delivery: Guaranteed between 7am to 7pm
2) Scheduled – 4hour delivery: Available from 7am to 5pm - We are available to register orders 24/7, however, we are subject to the supplier’s hours of operation.
(*) Delivery timeframe can differ depending on item availability and customer location.
- TradeRun’s first service offering does not include custom orders.
- In future app releases, TradeRun will look to incorporate a ‘request item’ button, where customers can recommend products to be included within the app.
- TradeRun integrates financial service provider Stripe to conduct all banking transfers.
- Stripe is the world’s leading payment platform who accepts all major credit cards.
- Each TradeRun transaction is guaranteed and secure from fraudulent activity.
- Customers can store several credit cards with TradeRun and customers will be asked to confirm the correct card for each transaction.
- Customer service representatives are available from 8am – 5pm, Monday – Friday.
- Future app updates will incorporate in-app chat functions to provide greater customer service.
- Returns are subject to the issuing supplier’s return policy.
- It is the responsibility of the customer to return any product(s) or item(s) to TradeRun.
- Customers will be required to provide relevant invoices to match purchases with suppliers in case returns must be made.
- All refunds will be returned to the customers nominated bank account or credit card provided.
- Refund payments cannot be issued in-store and must be completed through TradeRun in order to satisfy accounting and book-keeping purposes.
- If you require an item to be return due to damage or manufacturer faults, please email returns@traderun.au
- Email Us
contact@traderun.au
